旅程結束後:處理分歧
Disagreements don’t have to be disagreeable when you have a way to address the issues. Here’s how we can help:
Money-related issues
You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.
Staying at a hotel? The Resolution Center may not be available for use with some hotel stays. In those cases, you will need to resolve issues directly with the hotel. You may also contact us to help mediate issues where helpful.
Reviews issues
If you’d like to respond to a review with your perspective of the situation, or to address feedback given, you can leave a response within 30 days of when the review was written. It will post directly below the review and will be visible to the rest of the Airbnb community. If the review is against our policies, you can report it.
相關文章
協助解決旅程後的問題
你的旅程已經結束,但仍有幾件事情需要處理(也許你有遺漏在旅居的物品,或旅居主人向你收取額外費用)。- 旅人
調解中心如何為你提供協助
你可以透過調解中心索求或支付與Airbnb旅程有關的款項。旅人和旅居主人可以向Airbnb尋求協助以達成共識。 - 旅人
如果旅居主人要求收取更多費用
當你使用Airbnb預訂時,所有價格資料都會於頁面顯示,除少數情況例外。