回覆旅人的更改訂單內容申請
Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, or choose different dates), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, send them these instructions so they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Respond to a trip change request
Open your message thread with your guest and find Respond to request. If you agree to the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
Things to know:
- There are no penalties for declining a request
- While there isn’t a time limit, responding to requests quickly can help you avoid canceled reservations
- Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even after they check in
If your needs as a Host change, learn how to send your guest a trip change request or cancel a reservation.
相關文章
- 旅居主人
拒絕更改訂單內容申請
旅人和旅居主人均可以拒絕更改申請,讓訂單維持現狀。 - 旅居主人
以旅居主人身份修改訂單
你可以向旅人提出更改訂單內容。如果旅人接受申請,訂單便會自動更新。 旅居主人及體驗策劃人指南:有關更改及取消訂單和退款的資料
生活中難免會有意外發生,令你或旅人的計劃有所更改。為順應計劃變遷,你可參考以下實用資料。