教學
尋求協助或聯絡Airbnb客戶支援團隊
尋求協助或聯絡Airbnb客戶支援團隊
Whether you’re a Host or guest, find help before, during, or after a stay.
Contact your Host or guest
Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation. Or you could try calling them.
Explore the Help Center
Visit the Help Center to find answers to common questions, including information about:
Visit the Resolution Center
If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Center. We can also get involved if you need help working out the details with your Host or guest.
Contact Airbnb Customer Service
Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.
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聯絡Airbnb.org客戶支援
Airbnb.org設有專門的客戶支援團隊，專為接待戶主、住客及非牟利合作夥伴解答有關Airbnb.org訂單的問題。 - 旅人
專為旅人提供的AirCover
每張訂單均享有專為旅人提供的AirCover。如果你入住的Airbnb旅居有嚴重問題，而旅居主人亦無法解決，我們會協助你尋找類似的旅居（視乎價格相若的旅居之預訂狀況而定），或為你安排全額或部分退款。 旅居主人及體驗策劃人指南：有關更改及取消訂單和退款的資料
生活中難免會有意外發生，令你或旅人的計劃有所更改。為順應計劃變遷，你可參考以下實用資料。