We encourage Hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. In addition to the Hospitality Standards, here are some ways you can be a responsible host. *
Health and cleanliness
Key recommendations on cleaning
- Recommendations on cleaning and disinfection from the New Zealand Ministry of Health
- An explanation on how to read chemical labels from the New Zealand Environmental Protection Authority
Indicate local emergency numbers and the nearest hospital. Provide a clear emergency contact number for yourself, as well as backup, for easy guest reference. Also make clear how you should be contacted if the guest has questions or issues arise.
Make a first aid kit easily available.
Ensure you have a functioning smoke alarm and carbon monoxide detector, and that your property meets government safety guidelines for your area (e.g., International Building Code). Ensure you provide a functioning fire extinguisher and complete required maintenance.
Ensure you have a clearly marked fire escape route, and post a map in your home.
Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing. Make sure you are aware of and comply with applicable federal, state, and local laws.
Establish safe occupancy limits - your local government may have guidelines.
Go through your home to identify any areas where guests might trip or fall and either remove the hazard or mark clearly. Fix any exposed wires. Ensure stairs are safe and have railings. Remove or lock up any objects that may be dangerous to your guests.
Ensure your home is safe for children, or else notify guests of potential hazards.
Ensure your home is properly ventilated and that temperature control is clearly marked and functional. Ensure guests are clear about how to safely use the heater.
How can I be mindful of my neighbors?
Ensure you relay your building's common area rules to your guest. You may want to even notify your neighbors that you will have guests, and remind guests not to bother your neighbors (e.g., don't knock on their door or buzz them to let you in).
If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, ensure you have ashtrays available in designated areas.
Ensure you relay parking rules for your building and neighborhood to your guest.
Remind guests about keeping noise down. You may want to consider whether you allow babies, pets, or parties. Develop a policy about guests inviting other people over, and ensure your guests are clear about your "party policy."
If you allow pets, ensure guests are educated about things like local parks and local customs (e.g., cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbors (such as the number of a nearby pet hotel).
To avoid surprises, you may want to include the information covered above in your house rules in your Airbnb listing profile.
Whom should I notify that I'm hosting on Airbnb?
Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting, or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.
If you have roommates, consider a roommate agreement in writing which outlines things like how often you plan to Host, how you'll ensure guests follow House Rules, and even whether you'll share revenue if that makes sense for you.
Consider whether you should notify your neighbors about your plans to host, along with your plan for how to make sure your guests are not disruptive.
If you live in public or subsidized housing there may be special rules that apply to you. The manager of the property may be able to answer questions about this.
What local regulations apply to me?
The income you receive from renting out your house or a room may be subject to tax in New Zealand. We recommend that you refer to the information published by Inland Revenue as a starting point for understanding your various tax obligations in New Zealand.
Permits or registrations
Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.
Rent control/rent stabilization
If you live in rent controlled or stabilized housing, there may be special rules that apply to you. Contact your local Rent board to ask questions about this topic.
Work with your insurance agent or carrier to determine what kind of obligations, limits, and coverage are required for your specific circumstances.
Host damage protection and Host liability insurance
AirCover includes Host damage protection and Host liability insurance, which provide you with basic coverage for listed damages and liabilities. However, these don’t take the place of homeowner's insurance, renter's insurance, or adequate liability coverage. You might need to meet other insurance requirements as well.
We strongly encourage all Hosts to review and understand the terms of their insurance policy coverage. Not all insurance plans will cover damage or loss of property caused by a guest who books your accommodation.
Learn more about AirCover.
Liability and basic coverage
Review your homeowner's or renter's policy with your insurance agent or carrier to make sure your listing has adequate liability coverage and property protection.
For more information on how Airbnb works, visit our FAQs.
* Please note that Airbnb has no control over the conduct of Hosts and disclaims all liability. Failure of Hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website.