略過並前往內容
森林大火

在Pacific Northwest獲得緊急住宿

協助救援人員和流離失所者,於2020年9月11日2020年9月25日之間向他們提供免費住宿。
森林大火

在Pacific Northwest獲得緊急住宿

協助救援人員和流離失所者,於2020年9月11日2020年9月25日之間向他們提供免費住宿。

Airbnb Open Homes計劃是甚麼?

Airbnb的Open Homes計劃為受災難影響的人提供平台,讓他們能聯絡願意提供免費住宿的房東。自2012年起,已有成千上萬的人參與此計劃。

我應該如何預訂住宿?

回答幾條問題
首先,你需要有Airbnb帳戶。登入後,我們會提出幾個關於你本人的問題,並了解你受影響的程度。我們會審核你的答案,並通常在24小時內聯絡你。
回答幾條問題
首先,你需要有Airbnb帳戶。登入後,我們會提出幾個關於你本人的問題,並了解你受影響的程度。我們會審核你的答案,並通常在24小時內聯絡你。
開始搜尋
一經批准,你即可查看可供免費入住的住宿。找到適合的住宿後,你可以聯絡房東。
開始搜尋
一經批准,你即可查看可供免費入住的住宿。找到適合的住宿後,你可以聯絡房東。
你好:我被迫緊急撤離居所,現正需要臨時住宿。我會和我兩個孩子一起入住。
你大概會在甚麼時候抵達?
確認你的住宿
房東在接受訂單前,可能會詢問其他問題。你可能需要前後聯絡數位房東,才能確定住宿。
你好:我被迫緊急撤離居所,現正需要臨時住宿。我會和我兩個孩子一起入住。
你大概會在甚麼時候抵達?
確認你的住宿
房東在接受訂單前,可能會詢問其他問題。你可能需要前後聯絡數位房東,才能確定住宿。

森林大火

在Pacific Northwest提供緊急住所

你可以將家中的閒置空間免費出租給災民或救援人員。
森林大火

在Pacific Northwest提供緊急住所

你可以將家中的閒置空間免費出租給災民或救援人員。

出租旅居的準備事項

你只需為住客提供舒適的住宿空間,並幫忙回答他們提出的問題。
  • 整間住宿或公寓
  • 舒適的床
  • 基本設施和個人衛生用品
  • 必須連續2日或以上可供預訂

出租旅居的準備事項

你只需為住客提供舒適的住宿空間,並幫忙回答他們提出的問題。
  • 整間住宿或公寓
  • 舒適的床
  • 基本設施和個人衛生用品
  • 必須連續2日或以上可供預訂

如何使用Airbnb

屋主透過Open Homes計劃為需要幫助的住客伸出援手。
我們都希望能找到如家一般舒適的住宿。 乾淨安全、竭誠歡迎住客入住的住宿。
Juan與Bob
在颶風麥可來襲期間敞開家門
我們都希望能找到如家一般舒適的住宿。 乾淨安全、竭誠歡迎住客入住的住宿。
Juan與Bob
在颶風麥可來襲期間敞開家門

我們提供的支援服務

24小時全天候熱線客戶支援及資源
你並非孤身一人。 除了Airbnb的24小時全天候客戶支援團隊外,你還可以聯絡專責小組詢問任何有關Open Homes的訂單問題。
財物損失賠償
雖然意外損壞鮮少發生,但我們知道你可能需要保障。 針對財產損失,旅居主人保障計劃計劃將為每位旅居主人提供高達100萬美元的理賠。
進階篩選與審查
儘管審查系統並非萬無一失,但我們仍會比對全球監管名單、恐怖份子觀察名單和制裁名單,盡量對機構代表和直接透過Airbnb預訂的住客進行審查。
24小時全天候熱線客戶支援及資源
你並非孤身一人。 除了Airbnb的24小時全天候客戶支援團隊外,你還可以聯絡專責小組詢問任何有關Open Homes的訂單問題。
財物損失賠償
雖然意外損壞鮮少發生,但我們知道你可能需要保障。 針對財產損失,旅居主人保障計劃計劃將為每位旅居主人提供高達100萬美元的理賠。
進階篩選與審查
儘管審查系統並非萬無一失,但我們仍會比對全球監管名單、恐怖份子觀察名單和制裁名單,盡量對機構代表和直接透過Airbnb預訂的住客進行審查。

已解答你的疑問

Open Homes 是甚麼?

透過 Open Homes 計劃為需要幫助的人提供免費住宿。 該計劃在 2012 年開始萌芽, 當時颶風桑迪重創紐約,Airbnb 房東們決定為被迫撤離的鄰居免費提供住宿。 房東們的慷慨善舉促使我們正式成立 Open Homes 計劃。

自此之後,該計劃的援助範圍更擴展至被迫撤離的災民、救援人員、病患、難民和尋求庇護者。 我們與值得信賴的非營利組織合作,如美慈組織 (Mercy Corps)、國際救援委員會 (International Rescue Committee) 和骨髓與癌症基金會 (Bone Marrow & Cancer Foundation),一起發展此項計劃,並協助機構替案主尋找免費住宿。

Open Homes 計劃提供免費住宿。 有些房東選擇註冊加入 Open Homes 社區,免費提供 Open Homes 住宿。 如果您還沒有註冊 Open Homes 計劃為房客提供免費住宿,那當您收到 Open Homes 計劃的預訂時,仍會像以往一樣收到款項。 Airbnb 會免除這類預訂的所有服務費。

誰可以成為Open Homes計劃的旅居主人?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

,
哪些人有資格預訂Open Homes計劃旅居?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

,
如何預訂Open Homes住宿?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

    ,
    我要如何準備迎接Open Homes計劃的旅人?

    Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

    • Communicate clearly
    • Try to learn about their needs and how you can help make their stay more comfortable
    • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
    • Make sure you’re accessible to your guests and easy to communicate with
    • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

    Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

    Learn more about Airbnb’s hosting standards.

    如何聯絡Open Homes計劃的客戶支援?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.