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Open Homes計劃 · 醫療住宿
為需要重症監護和休養的人提供住宿
為需要幫助的人免費提供臨時住所,讓他們感受家的溫暖。
Partners and guestsPartners and guests
Fisher House的Nancy和Pearl
Partners and guestsPartners and guests
Open Homes計劃 · 醫療住宿
為需要重症監護和休養的人提供住宿
為需要幫助的人免費提供臨時住所,讓他們感受家的溫暖。
許多人為了接受治療而不得不出遠門,然而臨時住宿的開支經常是接受關鍵治療,或康復期間重要休養機會的一大障礙。 如果有免費的短期住宿,不但可以減輕患者的財政負擔,同時也能帶給他們希望和戰勝病魔的力量。
這時Open Homes社群便可以發揮作用。 旅居主人可以為有需要的人免費提供舒適溫馨的復康空間。

你的住宿可以讓有需要的人感到平靜安穩,並從災難中復原。

你的住宿可以讓有需要的人感到平靜安穩,並從災難中復原。

許多人為了接受治療而不得不出遠門,然而臨時住宿的開支經常是接受關鍵治療,或康復期間重要休養機會的一大障礙。 如果有免費的短期住宿,不但可以減輕患者的財政負擔,同時也能帶給他們希望和戰勝病魔的力量。
這時Open Homes社群便可以發揮作用。 旅居主人可以為有需要的人免費提供舒適溫馨的復康空間。
非常感謝! 我們一同生活,一起歡笑、跳舞、烹飪和遊歷。 很久沒有這麼開心過了。
Maria
「喜願協會」住客
非常感謝! 我們一同生活,一起歡笑、跳舞、烹飪和遊歷。 很久沒有這麼開心過了。
Maria
「喜願協會」住客

你的接待方式

治療住宿
Open Homes計劃與Fisher House Foundation及Hospitality Homes等非弁利組織攜手合作,協助患者在醫療中心附近安排住宿。 在住宿期間,你的責任是當患者在附近醫院接受治療時,為他們或其家屬提供舒適的住宿空間。
患者會由家屬或看護陪伴。 來自非謀利組織的協調員也會在住宿期間提供支援。 住宿時間通常為期1至2週。
治療住宿
Open Homes計劃與Fisher House Foundation及Hospitality Homes等非弁利組織攜手合作,協助患者在醫療中心附近安排住宿。 在住宿期間,你的責任是當患者在附近醫院接受治療時,為他們或其家屬提供舒適的住宿空間。
患者會由家屬或看護陪伴。 來自非謀利組織的協調員也會在住宿期間提供支援。 住宿時間通常為期1至2週。
休養住宿
Open Homes計劃與「喜願協會」等非謀利組織攜手合作,為重症兒童與其家屬提供住宿,讓他們能享受假期,放鬆一下。 這樣的旅程對病童康復有非常正面的影響。 你的責任就是提供一個舒適溫馨的住宿環境,讓他們能放鬆心情和更加親近。
非謀利組織的協調員會在住宿期間為他們提供支援。 住宿期間通常為5至10日。
休養住宿
Open Homes計劃與「喜願協會」等非謀利組織攜手合作,為重症兒童與其家屬提供住宿,讓他們能享受假期,放鬆一下。 這樣的旅程對病童康復有非常正面的影響。 你的責任就是提供一個舒適溫馨的住宿環境,讓他們能放鬆心情和更加親近。
非謀利組織的協調員會在住宿期間為他們提供支援。 住宿期間通常為5至10日。
Hospitality Homes的協調員非常親切友善。 她安排一家四口在我們的家住了一個晚上。 她人非常好,又容易溝通。 她提供了我需要知道關於這家人的所有資料,並讓對方知道我們的旅居守則等。 這家人也很友善。 這次體驗從頭到尾都很圓滿。
Jennifer
Airbnb旅居主人
Hospitality Homes的協調員非常親切友善。 她安排一家四口在我們的家住了一個晚上。 她人非常好,又容易溝通。 她提供了我需要知道關於這家人的所有資料,並讓對方知道我們的旅居守則等。 這家人也很友善。 這次體驗從頭到尾都很圓滿。
Jennifer
Airbnb旅居主人

運作方式

Marie
法國巴黎
我在巴黎土生土長,很樂意分享我的空間,提供一個安全舒適的環境。
1
建立個人資料
我們會詢問你的全名、個人相片及電郵等詳細資料。 你也可以與我們分享你想加入此計劃的原因。
Marie
法國巴黎
我在巴黎土生土長,很樂意分享我的空間,提供一個安全舒適的環境。
1
建立個人資料
我們會詢問你的全名、個人相片及電郵等詳細資料。 你也可以與我們分享你想加入此計劃的原因。
2
建立旅居
請介紹一下住宿的所在位置、可容納人數和可供預訂的時間。 如果你已經是屋主,你可以選擇一間現有住宿。
整間旅居
敞開家門,伸出援手
3位旅人
工作室
2張床
1間浴室
整間旅居
敞開家門,伸出援手
3位旅人
工作室
2張床
1間浴室
2
建立旅居
請介紹一下住宿的所在位置、可容納人數和可供預訂的時間。 如果你已經是屋主,你可以選擇一間現有住宿。
Marie,你好:
我任職於一間非牟利組織,組織的工作是為支持有醫療需求的人士,為案主提供資源。
3
回覆申請
如果住宿合適,住客會發送訊息給你,或者是由代案主預訂的非牟利組織與你聯絡。 在作出任何正式決定之前,你可以提出問題、釐清細節,並設定你的期望。
Marie,你好:
我任職於一間非牟利組織,組織的工作是為支持有醫療需求的人士,為案主提供資源。
3
回覆申請
如果住宿合適,住客會發送訊息給你,或者是由代案主預訂的非牟利組織與你聯絡。 在作出任何正式決定之前,你可以提出問題、釐清細節,並設定你的期望。
4
做好出租準備
如果你在準備迎接住客入住的過程中有任何疑問,歡迎隨時與我們的團隊聯絡。 我們會提供常見問題的解答和資源。 若你對即將開始的預訂有任何疑問,也可以與該非牟利組織或住客討論。 病患通常會有家人或照顧者陪伴,非牟利組織的協調專員也會在住宿期間提供支援。
4
做好出租準備
如果你在準備迎接住客入住的過程中有任何疑問,歡迎隨時與我們的團隊聯絡。 我們會提供常見問題的解答和資源。 若你對即將開始的預訂有任何疑問,也可以與該非牟利組織或住客討論。 病患通常會有家人或照顧者陪伴,非牟利組織的協調專員也會在住宿期間提供支援。
Airbnb Open Homes計劃協助Hospitality Homes為更多患者提供服務。這些人一般只能留在候補名單,但Airbnb提供單次長達兩週的免費住宿,讓這些家庭可以在身心俱疲、財務困難的時候獲得支持。
Marianne Jones
Hospitality Homes執行董事
Airbnb Open Homes計劃協助Hospitality Homes為更多患者提供服務。這些人一般只能留在候補名單,但Airbnb提供單次長達兩週的免費住宿,讓這些家庭可以在身心俱疲、財務困難的時候獲得支持。
Marianne Jones
Hospitality Homes執行董事

我們提供的支援服務

我們知道這聽起來是重大的承諾。 正因如此,在住客入住前和住宿期間,我們都會盡力為你提供各種資源和保障。
24小時全天候的客戶支援及資源
你並非孤身一人。 除了Airbnb的24小時全天候客戶支援團隊外,你還可以聯絡專責小組詢問任何有關Open Homes的預訂問題。
財物損失賠償
雖然意外損壞少有發生,但我們明白你或者想要保障。 針對財產損失,旅居主人保障計劃將為每位旅居主人提供高達100萬美元的保障。

已解答你的疑問

Open Homes 是甚麼?

透過 Open Homes 計劃為需要幫助的人提供免費住宿。 該計劃在 2012 年開始萌芽, 當時颶風桑迪重創紐約,Airbnb 房東們決定為被迫撤離的鄰居免費提供住宿。 房東們的慷慨善舉促使我們正式成立 Open Homes 計劃。

自此之後,該計劃的援助範圍更擴展至被迫撤離的災民、救援人員、病患、難民和尋求庇護者。 我們與值得信賴的非營利組織合作,如美慈組織 (Mercy Corps)、國際救援委員會 (International Rescue Committee) 和骨髓與癌症基金會 (Bone Marrow & Cancer Foundation),一起發展此項計劃,並協助機構替案主尋找免費住宿。

Open Homes 計劃提供免費住宿。 有些房東選擇註冊加入 Open Homes 社區,免費提供 Open Homes 住宿。 如果您還沒有註冊 Open Homes 計劃為房客提供免費住宿,那當您收到 Open Homes 計劃的預訂時,仍會像以往一樣收到款項。 Airbnb 會免除這類預訂的所有服務費。

誰可以成為Open Homes計劃的旅居主人?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

,
哪些人有資格預訂Open Homes計劃旅居?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

,
如何預訂Open Homes住宿?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

    ,
    我要如何準備迎接Open Homes計劃的旅人?

    Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

    • Communicate clearly
    • Try to learn about their needs and how you can help make their stay more comfortable
    • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
    • Make sure you’re accessible to your guests and easy to communicate with
    • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

    Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

    Learn more about Airbnb’s hosting standards.

    如何聯絡Open Homes計劃的客戶支援?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.

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