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Open Homes · 難民住所
接待即將搬到你城市的新居民
為需要幫助的人提供免費臨時住所,給他們家的溫暖。
Open Homes · 難民住所
接待即將搬到你城市的新居民
為需要幫助的人提供免費臨時住所,給他們家的溫暖。
遷移到新城市的難民會面臨許多挑戰。 雖然社工會為他們提供協助,但很難提供穩定的住所。 若能入住免費的臨時住所,他們就能在找到長期住宿之前,安心過日子。

你的旅居可讓初來社群的新居民安頓下來。

你的旅居可讓初來社群的新居民安頓下來。

遷移到新城市的難民會面臨許多挑戰。 雖然社工會為他們提供協助,但很難提供穩定的住所。 若能入住免費的臨時住所,他們就能在找到長期住宿之前,安心過日子。
我想為社會作出貢獻,我覺得自己反而得到更多。
Els
Open Homes旅居主人
我想為社會作出貢獻,我覺得自己反而得到更多。
Els
Open Homes旅居主人

你協助的對象

難民
難民已獲得庇護,並透過我們的非謀利合作夥伴的協助,開始在這個新城市安頓下來。 在他們建立支援網絡並過渡到長期住宿的同時,你協助他們融入你的社區。
尋求庇護人士
尋求庇護人士已向你的國家申請庇護。 雖然我們的非謀利合作夥伴會為他們提供協助,但申請過程充滿變數,而且可能需要一段時間。 你能為他們提供一個安全穩定的住所,讓他們在等待庇護申請結果期間有地方棲身。
難民
難民已獲得庇護,並透過我們的非謀利合作夥伴的協助,開始在這個新城市安頓下來。 在他們建立支援網絡並過渡到長期住宿的同時,你協助他們融入你的社區。
尋求庇護人士
尋求庇護人士已向你的國家申請庇護。 雖然我們的非謀利合作夥伴會為他們提供協助,但申請過程充滿變數,而且可能需要一段時間。 你能為他們提供一個安全穩定的住所,讓他們在等待庇護申請結果期間有地方棲身。

運作方式

Marie
法國巴黎
我在巴黎土生土長,很樂意分享我的空間,提供一個安全舒適的環境。
1
建立個人資料
你的個人資料將幫助我們的非謀利合作夥伴,為你和他們的客戶進行配對。 我們會詢問你的全名、個人相片及電郵等詳細資料。 你也可以分享你為甚麼關心這些活動。
Marie
法國巴黎
我在巴黎土生土長,很樂意分享我的空間,提供一個安全舒適的環境。
1
建立個人資料
你的個人資料將幫助我們的非謀利合作夥伴,為你和他們的客戶進行配對。 我們會詢問你的全名、個人相片及電郵等詳細資料。 你也可以分享你為甚麼關心這些活動。
2
建立旅居
請向我們介紹你的空間! 請介紹一下旅居的所在位置、可容納多少人,以及可供預訂的時間。 如果你已經是旅居主人,你可以選擇一個現有旅居。
整間旅居
敞開家門,伸出援手
3位旅人
工作室
2張床
1間浴室
整間旅居
敞開家門,伸出援手
3位旅人
工作室
2張床
1間浴室
2
建立旅居
請向我們介紹你的空間! 請介紹一下旅居的所在位置、可容納多少人,以及可供預訂的時間。 如果你已經是旅居主人,你可以選擇一個現有旅居。
Marie,你好:
我工作的機構協助失去家園的新居民重新生活。
3
回覆申請
我們的非謀利合作夥伴會代表受助人士提出預訂申請,如果你的空間合適,他們會發送訊息給你。 在作出任何正式決定之前,你可以提出問題、釐清細節,並設定你的期望。
Marie,你好:
我工作的機構協助失去家園的新居民重新生活。
3
回覆申請
我們的非謀利合作夥伴會代表受助人士提出預訂申請,如果你的空間合適,他們會發送訊息給你。 在作出任何正式決定之前,你可以提出問題、釐清細節,並設定你的期望。
4
做好出租準備
你可以直接與我們的非謀利合作夥伴合作,了解如何為旅人的入住做好最充分的準備。 在Open Homes說明中心有資源連結及常見問題解答,如果你在準備出租旅居時有任何疑問,歡迎隨時與我們的客戶支援團隊聯絡。
4
做好出租準備
你可以直接與我們的非謀利合作夥伴合作,了解如何為旅人的入住做好最充分的準備。 在Open Homes說明中心有資源連結及常見問題解答,如果你在準備出租旅居時有任何疑問,歡迎隨時與我們的客戶支援團隊聯絡。

出租旅居的準備事項

你只需要為旅人提供友善的住宿空間,並協助解答他們提出的一切疑問。
  • 閒置的客房或獨立屋
  • 舒適的床
  • 基本設施及個人衛生用品
  • 可供預訂晚數達2週以上

出租旅居的準備事項

你只需要為旅人提供友善的住宿空間,並協助解答他們提出的一切疑問。
  • 閒置的客房或獨立屋
  • 舒適的床
  • 基本設施及個人衛生用品
  • 可供預訂晚數達2週以上

我們的合作夥伴

我們在全球及當地與許多機構合作,希望能深入了解我們的社區,並設法為社區提供最有力的協助。 這些已登記的非牟利組織透過Open Homes替受助人士尋找住所,並在住宿期間為旅居主人提供支援。

我們提供的支援服務

我們知道這聽起來是重大的承諾。 正因如此,在住客入住前和住宿期間,我們都會盡力為你提供各種資源和保障。
24小時全天候的客戶支援及資源
你並非孤身一人。 除了Airbnb的24小時全天候客戶支援團隊外,你還可以聯絡專責小組詢問任何有關Open Homes的預訂問題。
財物損失賠償
雖然意外損壞少有發生,但我們明白你或者想要保障。 針對財產損失,旅居主人保障計劃將為每位旅居主人提供高達100萬美元的保障。

我們住在Airbnb的時候,附近的鄰居會及我們互動,而且也都很熱心幫忙。 這個社群就像一個世界。 對我們來說,這感覺就好像做夢一樣。
Mousa
Open Homes計劃的丹佛旅人
我們住在Airbnb的時候,附近的鄰居會及我們互動,而且也都很熱心幫忙。 這個社群就像一個世界。 對我們來說,這感覺就好像做夢一樣。
Mousa
Open Homes計劃的丹佛旅人

已解答你的疑問

Open Homes 是甚麼?

透過 Open Homes 計劃為需要幫助的人提供免費住宿。 該計劃在 2012 年開始萌芽, 當時颶風桑迪重創紐約,Airbnb 房東們決定為被迫撤離的鄰居免費提供住宿。 房東們的慷慨善舉促使我們正式成立 Open Homes 計劃。

自此之後,該計劃的援助範圍更擴展至被迫撤離的災民、救援人員、病患、難民和尋求庇護者。 我們與值得信賴的非營利組織合作,如美慈組織 (Mercy Corps)、國際救援委員會 (International Rescue Committee) 和骨髓與癌症基金會 (Bone Marrow & Cancer Foundation),一起發展此項計劃,並協助機構替案主尋找免費住宿。

Open Homes 計劃提供免費住宿。 有些房東選擇註冊加入 Open Homes 社區,免費提供 Open Homes 住宿。 如果您還沒有註冊 Open Homes 計劃為房客提供免費住宿,那當您收到 Open Homes 計劃的預訂時,仍會像以往一樣收到款項。 Airbnb 會免除這類預訂的所有服務費。

誰可以成為Open Homes計劃的旅居主人?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

,
哪些人有資格預訂Open Homes計劃旅居?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

,
如何預訂Open Homes住宿?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

    ,
    我要如何準備迎接Open Homes計劃的旅人?

    Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

    • Communicate clearly
    • Try to learn about their needs and how you can help make their stay more comfortable
    • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
    • Make sure you’re accessible to your guests and easy to communicate with
    • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

    Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

    Learn more about Airbnb’s hosting standards.

    如何聯絡Open Homes計劃的客戶支援?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.

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