We are really sorry that you were unable to find us using GPS, as we discussed at the time, the spelling of the address you typed in was incorrect, the correct spelling and postcode, we provided, brought you straight to the door.
We responded to each and every call/text message that you sent us, the only time we did not respond immediately was when you texted at 11.30pm and 6.00am - sadly thats my bed time so I am afraid that I was unable to attend to your needs immediately as I was asleep.
Check out time is 10am, as clearly stated on the listing. We allowed you to check in 4 hours early, but as you did not ask for a late check out I am afraid that once you left the apartment, a cleaner had entered to turn the property around.
We would have been more than happy to give you a late check out with prior notice.
We are sorry you were cold, the heating was set to 25 degrees, and we were more than happy to turn this up for you.