Guests made a reservation into our apartment which has a max capacity of 5+1 (5 persons in rel beds, 1 person in a foldable bed to be placed). It is very clearly stated. as a matter of fact, the reservation engine does not show/offer our apartment if search is made for 7 persons. They made reservation for 6; we communicated many times prior to their arrival, they never mentioned about the 7th person..and they came w the 7th person. Once we found out, we told them we could offer another apartment. We are never after extra fees nor do we enjoy creating issues for vacationers. We simply want our House Rules respected..! At the end, they became arrogant and refused our offer to relocate to another apartment (We never attempted to charge extra fees after they refuse our offers and they continued to stay in the same apartment). They also said we are the only hosts in their 5 visits to raise the extra person issue w them..other hosts oversaw, why don't we?
the answer is extremely easy and simple:
We understand that certain cultures assume they are entitled to break rules simply because hosts cannot afford not to oversee these because guests can write bad reviews about them..We disagree..!