I am sorry you feel that way Lauren, i sent you twice the document with all the information about the cottage, including how to get in, the password and the direction about the garbage. I have all those emails on record. I also answered minutes after you wrote me to answer your questions, i also have those emails on record. About paying extra, you had way more people extra that what you paid for. You had 6 adults and 4 children and i told you you could pay only for the extra adults, kids stayed for free. I don't know what else i could have done to accomodate you more than i did, i can not take responsability for you not reading all the emails i sent you with all the information you needed. You paid $600 for 10 people, i don't know how much less you could have paid anywhere else for 10 people. Every single guests we've had have been more than satisfied but you, It will be our pleasure to see you rent elsewhere and bother someone else next time.