Vaughan, overall, we are very surprised at your review. We went above and beyond to accommodate an early check-in, and communicated with you thoroughly via phone and messenger regarding parking and access details, which should have been a clear indicator of our commitment to customer service. If you are an avid Airbnb traveler, you understand the importance of communication with the host to ensure the best stay possible. You spent six full days with us and at no point did you contact us to rectify any of the above issue(s). Aside from the virtual key lapse, to which we responded to your message, not phone call, within 10 minutes, and we apologized in writing for the inconvenience.
We have a fully trained cleaning team who ensures the units are thoroughly cleaned before each stay. If there is ever any issues our cleaning team will come back on site to assist. This is standard. We do provide the basic cleaning supplies for the unit i.e. vacuum, broom, glass cleaner, dish washing liquid, dish washer tabs, laundry detergent, dryer sheets, and sanitizing wipes. We can consider adding bathroom cleaning supplies. Thank you for bring that to our attention.
All guests will have their preference with regard to bedding. We strive to provide quality bedding for our guests and have not had any complaints regarding the bedding/linens in this unit. Thank you for the feedback.
As it pertains to toiletries, we provide the basic travel sized essentials, soap, shampoo, conditioner, lotion. Additionally, we provide paper towels, toilet paper, and trash bags. You should not have had to purchase any toilet tissue or paper towels, unless you utilized an abnormally large quantity.
Our kitchen is fully equipped as advertised i.e. pots, pans, cups, plates, bowls, blender, toaster, Mr. Coffee, utensils, spices, salt pepper, sugar, creamers…and more, as specified in our listing. We do not provide condiments or Tupperware, but again, do not advertise such.
The photos are true to size, the apartment 765sqft, there are no illusions with respect to the interior and/or exterior photos.
As it pertains to noise, if any issues arose during your stay we were available to assist fully and would have sent one of our team members out to address your noise concerns.