Thanks Claudia for your comments.
The information to access the house was sent to you 6 days prior to your arrival with full address, (Hidden by Airbnb) Maps location and printed (Hidden by Airbnb) Maps map.
Nevertheless, you´re correct to say that addresses in Cancun are not easy to find. The address system here is pretty particular, this is the reason why I took the precaution to send you the full information mentioned above.
Regarding the energy, I took the option of offering a very low and attractive rate for the accommodation and services of the house, including the consumption of all regular appliances of the house. We give the option to our guests to use or not the A/C at their convenience, and from there, depending on the extra consumption of each guest, you may have to pay an extra fee. In this way, everyone handles their own energy consumption.
We unfortunately had to do this since some guests let all A/C running days and nights at low temperature and I received bills that did not even cover the nightly rate…
This information is well indicated in the rules of the house in our description, confirmation of the reservation and also explained upon arrival at the house. I´m sorry you had not seen this information prior to arrival.