Hi Anna, Im sorry you think that Kensington is not Notting Hill, Kensington is the London borough in which Notting Hill is located in. The royal borough of Kensington and Chelsea. Our location is in Notting Hill. 60 seconds (one small block) from portobello road (tucked just behind it). If you had only said this was your issue we could have explained it. Instead we had an ongoing number fabricated complaints from you. Our neighbours are now a family with two school age girls, they have both floors above us so there is not much noise from them as in the evening they go to bed early. They are not loud at all as can be seen in other reviews. They do come down the stairs just before 9am to go to school. You complained the shower wasn't working, we came to fix it (there was nothing wrong with it, you said you apologised and said didn't know you had to turn the dial to hot to make the water hot...). The shower door is toughened safety glass so not flimsy but in any case we have tightened the shower seal at the bottom for future guests. You said you couldn't open a door, we came to fix it, there was nothing wrong, you had fixed it before we got there and didn't know why you couldn't open it. You said one plate was dusty, we were happy to clean the one plate. FInally when nothing else worked and you wanted to leave early and get a refund, you claimed to see a mouse. We organised a professional exterminator to come the same day, you didn't let them in. No mouse (or evidence of a mouse) was ever found and we are able to provide evidence of this. We mouse proofed anyway given your false claims just to ensure other guests are not worried by these false claims. Location has been given as five stars by all other guests. It is literally right in the centre of our vibrant Notting Hill community. I appreciate you are young but fabricating these types of accusations is seriously harming others who went out of their way to help you. If anyone has any genuine concerns about this false review please do contact me for further evidence.