Austrias I is a 250 sqm. Bel Etage Apartment with 4.5 meter high ceilings, in the heart of Madrid´s historic quarter called Austrias. It is surrounded by the important architectural sights such as The Royal Palace, Plaza Mayor and many others...
Not what I expected at all. The building is under construction therefore it is not safe to stay and the apartment inside needs love and care. Bathrooms are in terrible shape. Is is very loud and dusty. To expensive for what it has to offer.
This review does not make a fair reference to reality. The guest had unrealistic expectations to receive a Hotel like attention and service. We could resolve his first 3 requests but we did not manage to satisfy the the rest of them. This caused the guests to be upset and therefore this excessively negative and inaccurate review. The building is not under construction. Historic conservation works are taking place, since the building was constructed in the XV´th century and is registered. The bathrooms are far from being in terrible shape, but conserved exactly as shown on the pictures. The dust is concentrated only in the entrance area and can easily be avoided. We did not receive any complaints regarding dust or noise during this guests entire stay ( 8 nights ). If there would have been problems as such, it would have been important to know at the time, so we would have been able to do something about it. All the contact we had with the guests was to fulfil special requests.
I´m an architect and I am into well designed things & spaces. I´m enthusiastic about good and simple ideas, but smart solutions. I´m also a Global Nomad, and when I travel, I´m rather into experiencing a chunk of local people´s lifes, then visiting all the famous touristic si…