O anfitrião era muito esforçado porém não encontramos o local das acomodações...
Antonio did not arrive for his booking at Villa Margarita no1, even though we sent him numerous messages before his arrival, firstly asking if he required a driver to pick him up from the airport and then requesting his arrival time at the villa, as we had staff on standby to give him the keys and show him the villa. Eventually, Antonio provided us with a local phone number, which we discovered was a driver's number. The driver asked for directions to the villa (which we gave), but the driver then starting sending us garbled messages, trying to sell us his tour services. We provided the address of the villa, the location (including a map) via Airbnb and then again to his driver. Still Antonio did not arrive at the villa. When he did not arrive on 11 March, we escalated this to Airbnb, asking them to check if no1. he was ok and no2. if or when he would arrive at the villa. The case manager for Airbnb tried to contact Antonio on several occasions, also with no luck. A few days later, we received a message from another case manager from Airbnb, advising us that Antonio was now seeking a full refund for his stay at the villa, because he couldn't find it. Of course, we refused to refund, as we did all in our power to assist Antonio to come to the villa. Antonio did not respond to previous messages about his arrival time, either from us or from Airbnb's case manager.