Bettina and her boyfriend did not keep to the houserules and ruined our laminated floor with their careless behaviour, which caused us a severe damage, they were not correct people. During the 2 weeks they stayed they did not have any complaints, althought we asked them more times if everything was ok. Actually Bettina was not even there at the check out, so she can not even know how they left the place, still she denies everything, lying about verbal agreements too, which obviously is the case because she does not want to take responsibility. Her boyfriend left the place in a dirty, not maintained condition, with a lot of garbage, a ruined floor. Their "complaints" only showed up after they did not want to pay the caused damage, there is nothing wrong with anything she mentions, as the next guest also confirmed and gave an excellent evaluation. (Also the washing machine can be used, we told them that we show how it works, but they never asked for it.) They totally abused and ruined out appartment.