Quiet room near the centre, with big garden. WIFI, parking, Pet friendly
入住時間為12:00 - 17:00
We thought that a B&B meant that it included breakfast. We were mistaken. Only coffee was included.
The big problem with direct booking is that guests only think to book as quickly as possible without reading the conditions and the description of the accommodation. Then they are unhappy and they complain with the property. The public and private comments left by Steve are the proof of that. They booked a "Room near the center, free wifi, free parking", and this is what they found. Nowhere was written that the room was part of a B&B or that breakfast was included. Guests expected it, but we never mentioned it, it was not written on the description, and they have not asked nor upon confirmation nor at check in. So I'm really sorry that they are not satisfied, but I never told anything about this service. Also privately they complained about the distance from the center, which is still in walking distance: on the description you find the distances and the exact location of the house to the center. Even in this case, therefore, it was not a problem of accuracy of description, but rather accuracy in reading the description. Finally I would advise Steve and his wife, who perhaps do not have much confidence with Airbnb, to read carefully the description of the accommodation before booking, or contact the host directly if in doubt, to avoid being in an arrangement that does not reflect their needs or expectations. They have not written anything positive about their stay, but I hope that despite the lack of breakfast the rest of the accommodation had been pleasant.
Ciao viaggiatori! Io sono Marta, e insieme alla mia famiglia gestisco la Residenza Fontana del Ferro di Verona dal 2004. Io, mia mamma Silvana e i nostri cagnolini Giotto e Bonnie siamo qui per soddisfare le vostre esigenze, darvi consigli su come girare la città e dove mangiar…