L'Atelier is a charming house, luxury furnished, located in the heart of Alsace with stunning views of the surrounding mountains : the Vosges to the East and the Black Forest in Germany to the West. Guests have private access to the outdoor hot tub.
The whole experience was a little messy. We did not know the host would not be there to greet us until we arrived and she told me she was the sister-in-law. There were 2 amenities missing that were stated in the list: air conditioning and shampoo. If there is air conditioning we …
來自Bénédicte & Jean-Jacques的回覆：
Dear Amy, Thank you for your feedback. This property is ready for self check-in and we asked Régine to welcome you and check that you had any question, as a gesture. Air cooling is available and Régine would have been able to help you out with this, should you have asked. The wifi router and password are available on the Airbnb listing page and on a piece of paper inside the drawer. The bbq grill lid was unfortunately broken by the previous guests, but was still usable and we would have wanted to know that earlier. Overall, we strongly believe that communication is the key to a great stay and would have resolved all your issues. Also, nothing was said about the items that were broken during your stay and it is never a pleasure to discover broken items (it can happen) with no notice at all. During our guest's stay, we are always available through Airbnb or on site for any question or concern. We would love to host you again in the future and have the opportunity to provide you with great amenities and service.
We were born and raised in Alsace and love to share the beauty of our region with our guests. We have a corn farm and are living in the middle of the Alsace plain, minutes away from Germany and Switzerland. We love to provide the best tips to our guests : restaurants, villages …