THIS BEACH SIDE STUDIO IS 5 MINUTES TO DOWTOWN COCO
Very bad attention. We had no towels, we had to go and buy toilet paper since we had no service at all and we were charged for that. No one cleaned our room and we had to stay with our garbage during our stay. Bathroom sink never worked it was full of hairs and we had to wash our…
We thank all guests for writing truthful reviews and appreciate the opportunity to respond to guests that have had a negative experience. In order to help future guests to have a positive experience we try to make suggestions that will benefit them . 1/The room was perfectly cleaned by professional maids upon these guests arrival .I inspected the unit prior to their arrival and all was in place and in order . There is no room service or late night deliveries of paper products , soaps or shampoos. I think these guests expected daily room service that is available upon request at guests expense .The room was left by them filthy and food was left on the table and they lost the keys . They should have asked and paid for room service in order to keep the place clEan or there is a broom ,mop ,dust pan , cleaning products and additional trash bags in the unit . Most guest clean up after themselves very nicely and normally there is no issues with lost keys and poorly kept beachside studios . 2/ There are trash receptacles at every complex for recycling and trash . These guests must not have had any communication with other guests or the onsite management there . They also did not call or email me on AIRBNB . My response rate is very high and my phone is on from 6 am to 9 pm .We also have a full maid staff daily . 3/The sink di run slowly and the guests were informed of this during their orientation . 4/All ac units have controls and turning off the a/c is an easy option .
Great place to stay in. Everyone is so nice
Thank you , Roberto for the positive review . We were quite busy during the IronMan Triathlon race and I did not get to meet you . My staff said that you were a very polite man and the mangement there said you were respectful and got along well with the other tenants and owners in the complex . I really appreciate when a guest can govern themselves as you did and even though the complex was at full capacity all went well there . Sincerely Robert
I live in Costa Rica and like to visit other hosts in different countries . I meet with my family who take cruise ships to large ports . When my family arrives at any port I will be contacting other Airbnb hosts to enjoy your area a day or two .. I love watching wildlife ,…