¡Hola, Leah! Thank you so much for writing us. Please accept our sincerest apologies for the experience you had during your stay. We appreciate all your comments and the time you took to write us. Thanks to this help us to improve our services and make the guest stay comfortable.
We will investigate the issue of individuals more thoroughly, to prevent this from happening again. However, all our workers have, specifically, a regulation to comply with. Before entering the property, a series of steps are taken, since on many occasions, guests are resting.
Mérida is a completely safe city and for that reason, we want to sincerely apologize. Our goal is that guests can enjoy their stay with us.
Thanks to your comments we can follow up on the issue of the washing machine and the insects, to avoid inconvenience to future guests or you, if you decide to visit us again.
Once again, we thank you for the time you took to write us.