Annelise is a very recommended guest. Clean and respectful with great communication before and after her stay.
Regarding the keys problem, unfortunately the guest after her checked in before the check-in time without any notice. The cleaning service who was supposed to clean the apartment after Annelise's stay couldn't find the keys in the lock box. I wasn't able to contact the following guest who probably didn't have active international roaming on his phone. That's why I called Annelise to ask about the keys. I'm sorry if I scared her, but I was worried too, as I was out of the country.
The guest returned my text messages, emails and calls only one week saying that everything was good and that he had taken the keys before the agreed check-in time.
Regarding the general condition of the building, I am aware that the hallway is not always as clean as my apartment and I constantly call the landlord to report that, asking for a proper cleaning. As Annelise noticed, unfortunately there is not much I can do if some of neighbors are not as respectful as us.