One of the premises I live by is ‘if you have nothing positive to say about someone better not saying anything’ and I tent to apply this to my ABnB reviews as well. And with Cornelius this was the case, but after his review I have no other choice but to reciprocate.
Cornelius is not an experienced traveller, or at least not an experienced ABnB user.
Although I made sure to provide as much information as possible to make his arrival, and overall experience, pleasant –it was quite difficult to keep up with his demands. Next time I’ll suggest he stays in a hotel. There he’ll be able to wonder about in his underwear, in total privacy and without making fellow guest feel uncomfortable.
Arrival and check-in: Cornelius received 3+ emails with maps of the area; (Hidden by Airbnb) maps links and alternative routes with more than a month in advance (standard procedure from our end). Given we’re situated in Central London, walking distance from main train and tube stations, and in a very accessible location, is way easy to get home. Not for him though, who seem to ignore all our efforts to point out the address and how to get here.
I was in Indonesia at the time, so I paid someone to be at home (2hrs wait) to welcome Cornelius and do the check-in. If this is not a ‘personalized welcoming’ I don’t know what he was expecting. A driver to pick him up at City Airport, and a concierge to carry his backpack? Next time opt for a hotel, mate, seriously.
Regarding noise levels: The flat sits in the heart of Shoreditch, a lively, hip and busy part of town. However, our block of flats is an oasis of peace and tranquillity within a super trendy area. Therefore, one will expect flow of people, music and general street noise, which where I live happens to be quite reasonable, even quieter for City standards. If you’re too sensitive to noise, do bring earplugs. This will apply to any City Centre listing.
Flat temperature: my first question here is why you didn’t mention it straightaway? In 5 nights stay you didn’t mention it once.
The other guests in the house were fine too!
Perhaps it had to do with turning on the radiator in the room? For what you’re saying seems to me like you ended turning on the radiator towards the end of your stay. Does this have to do with the flat itself, or with your own initiative?
Personally, once a guest is in his/her room, due privacy, I don’t walk into the bedrooms. I can guaranty all radiators and central heating are in working order. If guests turn their radiators on/off is beyond my control. All this information is clearly pointed out in the House Manual, found in all bedrooms.
Overall, my experience with Cornelius was one of those that –as a host- I knew it would be trouble. Too picky and demanding for little things and attention. Making awkward comments, and wondering about in his underwear.
Cornelius, I’m truly sorry your experience at home wasn’t as pleasant, and I thank you for your suggestions towards improvement and service. Wish you well and I hope you also took in from the experience, and adjust accordingly.
For any further reference, please check my 100+ positive reviews and recommendations. I’ve been hosting with ABnB for more than 5 years, full time.