Lee's review is false. From our communication with Lee, it is obvious that he used heating as an excuse to break our rental agreement and request a refund. When he wrote and spoke to us about his intention to leave, he clearly stated that the reason for his moving out was the fact that he did not want to comply with our house rules that do not allow use of substances, smoking weeds or tobacco, do not allow overnight guests and do not allow noise and disturbance of the house residents and neighbours at night. He violated these rules many times and he was warned that this was unacceptable. When he understood that he cannot use our home the way which was not in compliance with the house rules, he decided to move. Lee stated in his notice to leave the following: “You’re home is very comfortable, but I think my daily routine is causing you guys some inconveniences, which I am sorry for.” This was true as the way Lee used our home was not welcome.
We have had hundreds of guests from AirBnB since 2014. This particular listing had nothing but 5-star ratings from all the guests who stayed there before. We welcome any inspection from AirBnB to prove that the property has no heating issues claimed by Lee. At the same time, we wish to emphasize that he had multiple violations of the house rules and in particular his continuous smoking of weed.