Nora's public review was fine, but the more I thought about the feedback - the source of the -1 star - I felt disturbed because it was so odd. She stated that the house was darker than she was comfortable with, because she has trouble with low-light. Ok. Every room has multiple windows, but it is on the first floor of a tree-lined street, and the guest bedroom is intentionally on the inside of the lot for privacy. Nevertheless, a visual disability which is undisclosed and for which I don't promote accommodation is not a "fault" of the flat. Then she said the whole house smelled of cat litter. This is what really made me wonder what was going on. I have never had a cat and the neighbor does not have a cat. Before I moved in, the place was vacant for 2 years and in fact the back rooms have new drywall. Before that, it was a doctor's office for 60 yrs. So, no, it doesn't. Then she wrote that she didn't feel welcome. I spent 10-15 minutes with them upon their arrival, showing them all the ins and outs, offering them any info for things they may want to do. Neither of them spoke a word other than acknowledgement of the information during the entire exchange. Nora says herself that she is very shy, so they demurred and I gave them space to do their thing. No doubt, I was on to other things, as expected, but it's unclear in what way one may have done more in welcome. The comments, though not visible for me to have to respond to, made me feel that there was enough disconnect from the reality of the situation that I was honestly mildly alarmed enough to make other hosts aware. In their behavior, they were ideal. But in their perception, something odd was going on.