I will start by saying that airbnb had to mediate in all this matter and resolved to AGREE WITH US, closing this unfortunate chapter in all our renting history. This guest was complaining from the very first moment of everything, at the end to demand a refund for his stay. I have an assistant working in cadiz for me so no, i do not live the whole year round in cadiz (mostly yes, but not always). So, yes, the painting works (2 days, i also have documents and testimonies from the workers and community) were going in the common areas NOT IN MY APARTMENT or TERRACE. The reason this guest is exaggerating the whole story is because airbnb resolved against him and agreed with us not to refund the guest what he demanded (there times more than initial offer to which he agreed).
Even so, i accept it is not nice when a work (a painting work not drilling or making such noise as he says) is going on , it can be annoying so we offered a partial refund, which he already got (once he agreed to this, he wanted the triple of this amount!!!, plus an invitation to dinner to best restaurant in cadiz, which he simply refused and never answered to, plus a discount on future stays with us, which he said he would come (Website hidden by Airbnb) this all is super sad for us and never ever we had such a bad experience in our homes, which are conceived for hospitality and are more than renting apartments. The roof terrace was usable all the time, and i don't know why this guest is lying so bad.
The video he sent to airbnb was dismissed by airbnb . it only shows COMMON AREAS and not my apartment, and only records 5 seconds, so it could be JUST A MOMENT that is not representative of this complaint . As said; i am really not happy that all this happened. I am truly sad that the guest had to suffer discomfort for painting works in common areas, and we really stood on his shoes to understand him and that's why we refunded him (we paid him four days after his coming back...not stalling...), offered him discounts and invitations, but what we can not accept, and airbnb has agreed with us, (which i really am grateful for...) is an abusive behavior, lies about us and our business and an intent to get more only by exaggerating and lying. Unfortunately i expected such a review after the airbnb resolution center had closed the issue in our favor, but also luckily i have the opportunity to explain my arguments and all we did to make this person feel better. This house is a dream, Cadiz is a dream and there are so many things to enjoy, that focussing on bad details is a question of attitude.
And yes drains in cadiz can be a pain. Sometimes tides are up and there is this smell allover the city but we are now hiring an specialized company to make a sophisticated mechanism below our floor and it will all be fixed at the end of this week. (sorry for the long explanation but i really had to make our voice also heard.
we are airbnb travelers also and love to stay in apartments and also value the host care and kindness.