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度假村中的獨立房間

Condo with A/C & Hot Water

Condo with A/C & Hot Water

2位
1間臥室
2張床
1間獨立浴室
2位
1間臥室
2張床
1間獨立浴室
房源摘要
早餐這是此地區少數幾個提供此設備與服務的房源。

All of the standard rooms have air conditioning and hot water. Each room comes with a private bathroom & shower, 1 queen size bed or 2 twin beds, duvet covers, desk, full size mirror and more. There are 12 of these rooms available.

設備與服務

無線網路
免費泊車
早餐
空調設備
洗衣機
乾衣機

《房屋守則》

您還必須確認
房源內有寵物

可訂狀態

6則評價

準確性
溝通難易度
乾淨程度
位置
入住
性價比
Mike的用戶個人資料
Mike
2018年3月
I had 3 weeks at the Surf Ranch and I had a great time with both the staff and owners. I would without hesitation recommend this place to other people.
Allie的用戶個人資料
Allie
2018年2月
After a miscommunication with our research we realized that our booking with lucas was a bit farter from where we wanted to be. We supplied him with our concerns and feedback and he was extremely accommodating for us with the mix up. Although we did not end up staying at the loca…
Ariana的用戶個人資料
Ariana
2017年11月
Everything smells bad! The sheets, the comforter, the whole room!!!! It was so horrible that i decide to go! The A/c didnt work, i didnt have hot water, the tv apps didnt work because of the low wifi!
Lucas的用戶個人資料
來自Lucas的回覆:
Ariana, our manager said she talked to you to give you a free upgrade, but you declined as you wanted to be in town to enjoy the party. I checked the room personally and the A/C works fine, you had it on the heat setting. There is hot water, it is the left handle in the shower. The TV has netflix and other apps, I noticed you had it on the wrong wifi signal. All of these issues could be easily explained to you, but as our manager said, you just wanted to leave. There are over 26 units, and have had nothing but 100% reviews lately. This review does not make any sense which is why I checked it personally, and now realize it was misunderstanding. Our receptionists do explain everything at check in, but I will see how we can prevent miscommunication like this in the future, maybe this info in each room. Thank you again for staying with us.
2017年11月
Anna的用戶個人資料
Anna
2017年1月
Great place, good location for the southern beaches and San Juan. If you have a car the car park is very handy but they also have a shuttle service which is handy. Free breakfast was a great plus! The gym onsite is pretty good and if you get a deluxe condo the view of the skate p…
Gloria的用戶個人資料
Gloria
2017年1月
Too many things to describe how many bad things about this place. Let me just start with how bad the bed smelled... no additional blankets beside the thin bed sheets and on top they are stained. Not enough food for breakfast. Way too expensive for what they offer I wouldn't …
Lucas的用戶個人資料
來自Lucas的回覆:
Gloria Thank you for staying with us at the Surf Ranch. You stayed with us during the busiest time of the year, and yes unfortunately we were way understaffed for reasons out of our control. Your room has sheets and duvet covers, and if they did not, it is because again, the resort was more than 100% packed. We prepared and purchased extra sheets, pillows, towels, etc...but it looks like it was still not enough. I can assure you, this is not how we normally operate. The breakfast is buffet style where you receive eggs, gallo pinto, toast, potatoes or bacon, fruit, tortillas, orange juice and coffee. Yes, there are no TV's and we do not advertise that there is. We will be adding this in 2017. The rooms are cleaned daily, but again we were understaffed during these few days. This year during the holidays, we always receive great reviews along with negative reviews, as throughout the year, the resort runs perfect at 75% occupancy or less, however when we get full, it's something we are working on perfecting, and as always we fix everything mentioned so we can be better for the next holidays. Thank you again, and we hope to see you soon.
2017年1月
H的用戶個人資料
H
2015年11月
The surf ranch was an interesting experience. We were coming from Granada and had booked it because of the location listed. When our cab dropped us off, at the location we thought was correct, we were told by a local that the surf ranch was no where near city centre and we needed…
Lucas的用戶個人資料
來自Lucas的回覆:
Hannah, thank you for staying with us at the Surf Ranch Hotel & Resort. I am glad to have sent a free shuttle to pick you up, not a problem. I would like to inform that after this review, I contacted our manager to check the problem with the internet and was already fixed. It was a temporarily few hour glitch, and I am glad you let me know regardless. Our manager already had a meeting with all staff as this is a rare thing. Thank you again, and I am always happy to help. Thank you.
2015年11月

該房東的其他房源收到了40則評價。

查看其他評價

房東:Lucas

南聖胡安, 尼加拉瓜於2011年3月加入成為會員
Lucas的用戶個人資料
47則評價
Owner of the Surf Ranch Action Sports Resort -
語言: English、Español
回覆率: 100%
回覆時間: 1小時內
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