All of the standard rooms have air conditioning and hot water. Each room comes with a private bathroom & shower, 1 queen size bed or 2 twin beds, duvet covers, desk, full size mirror and more. There are 12 of these rooms available.
Everything smells bad! The sheets, the comforter, the whole room!!!! It was so horrible that i decide to go! The A/c didnt work, i didnt have hot water, the tv apps didnt work because of the low wifi!
Ariana, our manager said she talked to you to give you a free upgrade, but you declined as you wanted to be in town to enjoy the party. I checked the room personally and the A/C works fine, you had it on the heat setting. There is hot water, it is the left handle in the shower. The TV has netflix and other apps, I noticed you had it on the wrong wifi signal. All of these issues could be easily explained to you, but as our manager said, you just wanted to leave. There are over 26 units, and have had nothing but 100% reviews lately. This review does not make any sense which is why I checked it personally, and now realize it was misunderstanding. Our receptionists do explain everything at check in, but I will see how we can prevent miscommunication like this in the future, maybe this info in each room. Thank you again for staying with us.
Too many things to describe how many bad things about this place. Let me just start with how bad the bed smelled... no additional blankets beside the thin bed sheets and on top they are stained. Not enough food for breakfast. Way too expensive for what they offer I wouldn't …
Gloria Thank you for staying with us at the Surf Ranch. You stayed with us during the busiest time of the year, and yes unfortunately we were way understaffed for reasons out of our control. Your room has sheets and duvet covers, and if they did not, it is because again, the resort was more than 100% packed. We prepared and purchased extra sheets, pillows, towels, etc...but it looks like it was still not enough. I can assure you, this is not how we normally operate. The breakfast is buffet style where you receive eggs, gallo pinto, toast, potatoes or bacon, fruit, tortillas, orange juice and coffee. Yes, there are no TV's and we do not advertise that there is. We will be adding this in 2017. The rooms are cleaned daily, but again we were understaffed during these few days. This year during the holidays, we always receive great reviews along with negative reviews, as throughout the year, the resort runs perfect at 75% occupancy or less, however when we get full, it's something we are working on perfecting, and as always we fix everything mentioned so we can be better for the next holidays. Thank you again, and we hope to see you soon.
The surf ranch was an interesting experience. We were coming from Granada and had booked it because of the location listed. When our cab dropped us off, at the location we thought was correct, we were told by a local that the surf ranch was no where near city centre and we needed…
Hannah, thank you for staying with us at the Surf Ranch Hotel & Resort. I am glad to have sent a free shuttle to pick you up, not a problem. I would like to inform that after this review, I contacted our manager to check the problem with the internet and was already fixed. It was a temporarily few hour glitch, and I am glad you let me know regardless. Our manager already had a meeting with all staff as this is a rare thing. Thank you again, and I am always happy to help. Thank you.