Our holiday apartment is located in a quiet place. It is located on the first floor of a private house with 3 rooms and is available for up to 8 people. All rooms have high quality details.
入住時間為16:00 - 20:00
I have to say we were dissapointed with our stay at this apartment. The overriding issue is that it was organisation not a private owner as the listing insinuated. Also worrying is that Andrea's profile pic is a stock! image. Generally the stay was just ok - but the quality of …
Thank you for the comment. On the first day of their stay they asked me, the owner of the apartment, why we have only one bathroom for 7 people. I could`t understand the question, because in the description is only one bathroom mentioned. Ezekiel explained, that he is the boss of the 5 people and is very disappointed. I had the strong feeling, that his demands were for a hotel, not for an apartment of Airbnb. He wanted to have 21 sets of towels and new bedsheets for a stay of 11 days. This are not normal demands for an apartment. Nevertheless, our airbnb customer are very important to us and we managed that they got new towels and bedsheets from us. Not every day, thats right. They complained about missing stuff in the kitchen like a meat knife and they got the missing stuff on the same day. The demand for a second key, we took three days to fulfill this demand, I think this is acceptable because of fair time in Düsseldorf. I feel very sorry for the broken lamp and handle, that I didn`t knew. We will for sure take care of this. About the cleaning: I will for sure talk to our cleaning department to take more care and will check this personally. Ezekiel didn't told me that, otherwise I would send someone for cleaning again. It is always great, when we receive feedback but this is not only a single way option. We had the strong feeling, that Ezekiel was expecting a Hotel, when it is a private apartment. We would like to summarize, that we did everything possible, to meet the high demands of Ezekiel, to make him comfortable.
Herzlich willkommen, Ich würde mich freuen, wenn Ihr Euch für eine meiner Wohnungen entscheidet und stehe Euch gerne mit Tipps zur Seite. Am Besten kurz eine Anfrage senden und wir suchen gemeinsam die beste Wohnung für Dich. Wir helfen ca. 100 Eigentümern bei der Vermietung. …