we are very sorry that you did not appreciate our apartment.
It is located in a building of 1300, 30 meters from the House of Michelangelo and the Church of Santa Croce, in one of the most beautiful squares in Italy.
The apartment, also being a historic apartment, is equipped with all the comforts.
Air conditioning is in all rooms.
In the summer sometimes bad smells can happen, even if rarely. The problems you complained of, we could easily solve if you had really communicated to us. Manuel is just the check-in guy, if he did not answer you, you should have written to us.
But you communicated with us only after you had already left the apartment.
The wifi worked, just reset the modem. We would have brought you a key to the bathroom door and we would have advised you not to open the hallway window and keep the air conditioning turned on to avoid unpleasant odors.
We are sorry that due to a communication problem, it has not given us the possibility to solve the problems.
Our intent is to make living a stay as a true citizen of Florence.
If you are looking for the big hotel chain, we are not. Fortunately, many other guests have understood the spirit of our apartment.