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旅人
體驗退款
體驗退款
Did you book an experience and now you can’t make it? Your first step is to message your Host to let them know to see if they'd be willing to refund you. If they can't or won't send you a refund, you can submit a claim for eligible travel issues.
Eligible travel issues
Your travel issues may be covered by the Experiences Guest Refund Policy. You’re generally in good shape if:
- The Host fails to carry out the booked experience or arrives more than 15 minutes late
- The Host makes significant changes to the experience after you book
- The experience contains an obvious safety or health hazard
If we agree that you experienced a reasonable travel issue, Airbnb may be able provide a refund.
What’s next?
If you need to submit a claim, make sure to:
- Contact the Host: We’ll verify your message thread as part of the claim process
- Gather evidence: Document issues with photos or videos
- Contact us: Get in touch within 24 hours of having an issue
- Stay in touch: We’ll reach out with next steps specific to you
TIP: Review the Experiences Guest Refund policy for more details, including info about the minimum quality standards for experiences, Host responsibilities, and what qualifies as a travel issue.
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體驗參加者退款政策
請查閱我們的體驗參加者退款政策。 - 旅人
向旅居主人/體驗策劃人申請全額或部分退款
所有金額的退款申請應透過我們的調解中心處理。