回覆旅人的更改訂單內容申請
Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, choose different dates, add or remove guests), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, let them know that they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Respond to your guest's trip change request
Open your messages with your guest and find Show request. If you accept the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
If their proposed changes don't work, you can decline the request. If you're able to accommodate them with different changes, you can message them to ask or send them a trip change request.
How long you have to respond to a request
While there isn’t a time limit, responding to trip change requests quickly can help you avoid canceled reservations.
When guests can send a trip change request
Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even during their stay.
If you can’t accommodate the change
There are no penalties for declining a request.
It’s a good idea to let your guest know that you’re unable to accommodate the requested change and why, such as having other plans that conflict with the requested dates.
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- 旅居主人
拒絕更改訂單內容申請
旅人和旅居主人均可以拒絕更改申請,讓訂單維持現狀。 - 旅居主人
以旅居主人身份修改訂單
你可以向旅人提出更改訂單內容。如果旅人接受申請,訂單便會自動更新。 旅居主人及體驗策劃人指南:有關更改及取消訂單和退款的資料
生活中難免會有意外發生,令你或旅人的計劃有所更改。為順應計劃變遷,你可參考以下實用資料。