When a guest asks to squeeze in a few more friends, you have a few options. If you can accommodate the larger group, send your guest a trip change that includes the additional cost per night for the extra guests.
If you’re unable to accommodate the larger number of guests, let your guest know that your place isn’t the right fit for their group, and ask them to cancel their reservation. They’ll be refunded according to your cancellation policy.
Learn how to add additional guest fees for future reservations.
Need more help?
If you’re having difficulty changing or canceling your reservation due to extra guests, you can contact us.