為你的體驗頁面新增無障礙設施

Are you excited to help create a world where anyone can belong anywhere? Consider adding accessibility features to your listing. These search features can help guests with accessibility requirements—from aging travelers to those with injuries or disabilities—to find Experiences that are suitable for their needs. You can enable these features by going to Your Experiences, selecting Edit, then going to Guest Requirements.

Airbnb Homes Hosts have had these accessibility features for some time now, and research shows just how useful guests find these features when narrowing down their search. From July through September 2021, over 300,000 guests used accessibility filters to narrow their search for Homes listings.

By adding accessibility features to your Experience page, being flexible, and encouraging potential guests to message you with any accessibility concerns, you’ll let guests know what to expect and help them to feel welcome.

This article provides guidelines and requirements, developed in consultation with disability experts, to help you add detailed descriptions to your listing’s accessibility features that are in line with Airbnb standards.

The Accessibility section of your listing is split into three groups: communication features, mobility features, and sensory features. You’ll be required to provide more information (in the form of a description) for each feature you select so that guests can decide if your Experience is suitable for them based on their individual needs.

Requirements for adding descriptions

• Ensure the information you are providing is relevant, clear, and sufficiently detailed. It should also be specifically related to accessibility, and not just information about general amenities of your Experience. Follow the guidelines below for providing details about specific feature types.
• Use the prompt and instructions provided to consider the type of information you should consider including. These details can also help you understand the feature if you are uncertain about what it includes.
• If your Experience takes place across multiple locations, you should provide accessibility information about the whole of the Experience, not just one location.

Adding detailed descriptions to each feature you have selected is incredibly important. If your description isn't sufficiently clear and detailed, or if it’s inaccurate, the correlating feature may be removed from your listing. This is because an unclear or inaccurate description could result in a guest booking an Experience which does not suit their accessibility needs.

Common mistakes 

• Using general terms to describe an accessibility feature, e.g., “The route is wheelchair accessible.” Instead, try to be more specific and describe the terrain and gradient that wheelchair users will encounter, such as “the pathway is paved and level, but the parking lot has gravel.”
• Using regional standards or localized terms to describe an accessibility feature, e.g., “The bathroom is ADA compliant.” These may be hard for guests from other countries to understand. Instead, try to describe the specific accessibility features.

與舉辦體驗地點有關的行動不便功能。

• 適應性設備
  如果你提供運動輪椅、移位機或大廳升降機等任何改良或專門設備，以便有無障礙需求的旅人能充分參與，請選擇此項設施。請提供有關可用設備的資料，以及這些設備如何協助行動不便的旅人。
• 無障礙浴室
  請說明是否有入口沒有樓梯或梯級的浴室，並可能設有其他無障礙設施，例如超闊入口或足夠輪椅活動的空間。請指出其他設施，例如廁所扶手、緊急拉繩，或是否遮蓋水槽管道以防止灼傷。
• 無障礙泊車位
  提供有關無障礙泊車位（至少2.5米或8呎闊）數量的資料，以及是否有指定的無障礙泊車標誌（通常以輪椅圖示表示）。告訴參加者停車位距離體驗集合地點有多遠。 如果有提供接駁車或公共交通工具，請說明這些車輛是否無障礙。
• 主要爲平坦地面
  評估舉辦體驗的設施和路徑。如果門口和走廊至少有81厘米（ 32吋）闊，表面堅固、防滑、沒有梯級、很少或沒有坡度，請選擇此設施。如果體驗在多個地點舉辦，請務必新增每個地點的地形資料。
• 沒有樓梯或梯級
  如果體驗期間均不會遇到梯級、樓梯、高門檻或障礙物，請選擇此設施。請提供體驗地點或路線的詳情，以及是否提供改善措施或設備可以讓體驗路線無梯級障礙，例如斜路或電梯。對於某些有無障礙需求的參加者來說，這可能是最優先的要求，因此請務必讓參加者知道你是否需要事先得知相關需求詳情，或者電梯是否有尺寸或重量限制。
• 入口超過81厘米（32吋）闊
  如果前往體驗地點的所有入口和門口至少有81厘米（32吋）闊，足以使用輪椅或其他行動不便裝置，你可以新增此設施。
• 冰箱
  請告訴參加者是否可提供方便使用的冰箱，有特別飲食需要或需以較低溫保存藥物的參加者可能需要這項設備。請說明冰箱的位置，以及參加者可以使用的時間。

These describe options for the methods of communication you can provide during your Experience.

• Detailed audio or verbal information
  Share if you can provide specific communication methods for the benefit of guests who are blind or have low vision.
• d/Deaf aware
  Highlight any features or communication methods (such as speaking clearly, minimizing background noise, having good lighting for lipreading) that will enable you to communicate with guests who are d/Deaf or hard of hearing.
• Sign language
  Where basic or fluent sign languages are available for guests, specify the level of fluency and which language (American Sign Language, British Sign Language, etc.). If you are able to provide a sign language interpreter, let guests know if you require advance notice to arrange this.
• Information in alternative formats
  Select this feature if information or signage is provided to guests in alternative formats such as large print or braille before or during your Experience. Let guests know where and how information will be made available, as well as the specific format(s) the information will be presented in. This can be especially helpful to guests who are blind or have low vision.
• Designated sighted guide
  Select this feature if a designated guide, who has experience in helping blind or low vision guests navigate, can be provided. Give details about the guide’s level of experience and whether they must be requested in advance.

Here are other accessibility features that may be relevant to your Experience.

• No extreme sensory stimuli
  Think about the environment where the Experience takes place and assess the sensory aspects. Select this feature if your Experience has low exposure to bright lights, loud noises, strong smells, and large crowds. Provide details about the lighting, noise and smells, and how crowded the area might be.
• Allotted break times
  Scheduling designated breaks with seating available can help guests with disabilities process what is going on, decompress, and rest. Select this feature if guests are able to take breaks during the Experience without compromising the length of the overall Experience or participation for other guests. When describing the breaks, be sure to mention where they'll take place, how long they will be, and whether seating will be available.
• Minimal waiting / queuing time
  Choose this filter to indicate if there is minimal or no queuing involved throughout your Experience. Waiting in line can be tiring or overwhelming for some guests, so if some instances of your Experience tend to have less queuing than others, consider adding information about when these are.
• Quiet retreat space
  Select this feature if there is a private or low-noise area that guests can use during the Experience if needed. Provide details about this space, including its location, surroundings, and when guests will be able to access it.
  

Updates to your Experience’s accessibility features will be reviewed by the Airbnb team, a process that can take up to a week. Once approved, the new accessibility features will display on your Experience page.

Information contained in this article may have changed since publication.